Return Policy

Return Policy Thank you for shopping with Shops Dunia! We value your trust and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, our return policy is designed to make the process simple and hassle-free. 1. Return Period You may return most products within 30 calendar days from the date of delivery for a refund or exchange. 2. Return Eligibility Products must be unused, in original packaging, and in the same condition as when you received them. Items that are defective, damaged, or incorrectly sent are eligible for return or exchange within 30 days. Some items, including personal care products, cosmetics, and perishable goods, may not be eligible for return due to hygiene and safety reasons. Please check the product description for specific details. 3. How to Return To initiate a return, please: Contact our Customer Support team at: support@shopsdunia.online Please include your order number and reason for return. We will provide you with instructions and a return shipping address. Pack the item securely to prevent damage during transit. 4. Return Shipping Costs If the return is due to our error (defective or wrong item), Shops Dunia will cover the return shipping cost. For all other returns, the customer is responsible for return shipping fees. 5. Refund Process Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days using the original payment method. Shipping fees (if any) are non-refundable. 6. Exchanges We accept exchanges for defective or damaged items within the 30-day period. Please contact our support team to arrange an exchange. 7. Questions? If you have any questions or concerns about your order or our return policy, please don't hesitate to contact us at: support@shopsdunia.online Thank you for choosing Shops Dunia! We appreciate your business and look forward to serving you again.