Refund Policy
📄 Refund Policy – Shops Dunia
Effective Date: [Insert Date]
At Shops Dunia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
🔁 Returns
-
You may request a return within 7 days of receiving your item.
-
To be eligible for a return, your item must be:
-
Unused and in the same condition as received
-
In the original packaging
-
-
Certain types of items cannot be returned:
-
Personal care items (e.g. perfumes, cosmetics)
-
Items on sale or promotion
-
Gift cards or downloadable products
-
💵 Refunds
-
Once we receive and inspect the returned item, we will notify you via email or WhatsApp.
-
If approved, your refund will be processed to your original payment method within 7–14 business days.
-
Shipping fees (if applicable) are non-refundable.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at:
📩 Email: shopsdunia@gmail.com
📞 Phone/WhatsApp: +971 56 672 9705
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item was defective or incorrect.
-
We recommend using a trackable shipping method.
📬 Contact Us
If you have any questions about our refund policy, feel free to contact our support team:
📧 Email: shopsdunia@gmail.com
📱 WhatsApp: +971 56 672 9705
Note: This policy is subject to change without prior notice. Please review it regularly for any updates.
